Shipping Policy

As of January 25, 2024 the preferred method of shipping will be UPS Ground. This is due to the ongoing issues with delayed mail via USPS. 1st class shipping will be limited to orders under $20. The free shipping threshold will go up to $250.00 and will ship via USPS Priority Mail or UPS Ground at SSV's discretion.

Thank you for choosing SSV! We pride ourselves on providing exceptional customer service. We offer shipping in the US and limited International shipping to Canada. Please see below for information. 

Due to COVID we are NOT currently accepting any returns. NOT RESPONSIBLE FOR SHIPPING DELAYS! Once the package ships I have no control over when the carrier delivers*.

I strongly recommend shipping insurance for every package.* Please see the Delayed or Missing Package Policy Below.

US Shipping (Mainland)

For items that require shipment, we process and ship all orders within 3-5 business days (please see current TAT for transfers on the individual listing as it varies based on quantity and type). Shipping fees are as follows:

Orders under $20.00 standard 1st Class shipping is $5.59

Orders $20.01- $49.99  Priority shipping is $8.89

Orders $50-$250.00 Priority Shipping $12.75

Orders $250.01 and over Priority shipping is FREE

Upgraded shipping options and UPS options are available.

US Shipping (Islands and Providences)

For items that require shipment, we process and ship all orders within 3-5 business days. Shipping fees are as follows:

Orders under $49.99 standard ground shipping is $14.59

Orders $50.00- $100.00 standard ground shipping is $23.99

Orders $100.01-$250.00 standard ground shipping is $31.99

Upgraded shipping options are available.

Limited International Shipping

For items that require shipment, we process and ship all orders within 5 business days. Shipping fees are calculated at checkout.

 All taxes, dues and fees are the responsibility of the customer as required at delivery.

Please Note: all referred to days and hours are business hours/days (Mon-Fri 8-5). We do not ship on the weekends or holidays. Shipping times do not include Out of Stock or Pre-Order items. Those items will ship within 5 business days of them becoming available. During sales, please allow an extra 2-3 business days processing.

Shipping via USPS or UPS. Free shipping is via USPS Priority Mail with Tracking.

Damage During Shipping

If your item is damaged during shipment, please reach out to me within 24 hours of delivery at sassyvinylhtv@gmail.com. Include your order number and pictures supporting your claim. Make sure you if you notice any damage to the packaging, you photograph it from all side. The shipping insurance company requires pictures (Route or any carriers). If you chose Route Insurance during checkout, you can submit the claim directly through them, or I can submit on your behalf.

*Delayed or Missing Packages

SSV does our best to watch every package to make sure it is delivered on time. If you notice your package is not moving in transit, please notify me so I can pay extra attention to it. All processes below are dependent on the package not showing any progress for a minimum of 2 business days. If the package is showing movement and is just delayed, there is no process SSV can take to speed it up.

SSV is NOT responsible for delayed or missing packages once in the possession of the carrier. SSV has no control over when the carrier delivers after pickup. SSV has no control over the Delayed/Missing Mail procedure. These are procedures that are set by the carriers which must be followed. SSV STRONGLY recommends shipping insurance on every package. SSV will do everything in our power to assist you in locating your package.

SSV appreciates your business and strives to provide the absolute best customer service I can. I will do everything in my power to assist you with your package search including filing the necessary search and claim requests.

Missing or Lost Package Process

Route Package Insurance (Highly Recommended)- The business day after the expected arrival date, a Missing Mail Search can be initiated. SSV can not file a claim for 5 business days after the Missing Mail Search is initiated. Claims can take up to 10 business days to be approved. Once approved, a replacement or refund will be issued based on what the customer requests.

For USPS- Missing Mail Search can not be initiated until the day after the original expected delivery date or 5 business days after shipping for Priority Mail or 10 business days for 1st Class mail. Once the search is created, USPS requires a minimum of 48 hours for the search to take place. SSV can not file a claim for 15 days after the ship date. SSV is a small business and can not send new items until the claim process is completed. Per USPS, this can take up to 45 days. If you need your items sooner and are willing to take the chance that the package will be found and the claim denied, SSV will resend your order at cost. SSV will only charge the cost of the materials and the additional shipping cost to you for the replacement items. If the package is deemed lost and the claim approved, SSV will refund the additional cost to you. If the package is found and sent on to you, the additional cost will NOT be refunded. If you are requesting a refund instead of a replacement, you must wait until the Claims Process is completed. SSV will issue the refund within 2 business days of receiving the claim approval. If the claim is denied and the package is found and sent to you, no refund will be issued.

For UPS- Missing Mail Search can not be initiated until the day after the original expected delivery date or 5 business days after shipping. Once the search is created, UPS requires a minimum of 48 hours for the search to take place. SSV can not file a claim for 15 days after the ship date. SSV is a small business and can not send new items until the claim process is completed. Per UPS, this can take up to 45 days. If you need your items sooner and are willing to take the chance that the package will be found and the claim denied, SSV will resend your order at cost. SSV will only charge the cost of the materials and the additional shipping cost to you for the replacement items. If the package is deemed lost and the claim approved, SSV will refund the additional cost to you. If the package is found and sent on to you, the additional cost will NOT be refunded. If you are requesting a refund instead of a replacement, you must wait until the Claims Process is completed. SSV will issue the refund within 2 business days of receiving the claim approval. If the claim is denied and the package is found and sent to you, no refund will be issued.